Right of withdrawal
Right of withdrawal.
The withdrawal can be exercised exclusively by the customer as a natural person as the final consumer, excluding the case in which the purchase takes place in the exercise of commercial activities or in any case for the purpose of reselling the goods to third parties. The consumer Purchaser may withdraw from the Contract, without any penalty and without the obligation to give reasons, pursuant to the Consumer Code, within the term of 14 (fourteen) days, starting from receipt of the Product. In the case of separate delivery of several Products, ordered with a single order, the term starts from the delivery of the last Product.
If the Purchaser decides to exercise the right of withdrawal, he must notify the Seller by registered letter with return receipt or Pec lorenapasin@pec.it . The Product may be returned directly to the Padua office or by post or courier, in the latter case the date of delivery to the post office or courier being valid. The exercise of the withdrawal is in any case conditional on the exhibition of a copy of the documents proving the purchase.
The return of the Product by the Consumer Purchaser must take place within 14 (fourteen) days from the date of receipt of the goods. The Product must be returned intact and, in any case, in a normal state of conservation, under penalty of losing the right to a refund of the price. The Product must be returned in its original packaging, equipped with the appropriate dustproof case and the appropriate security seal label, which must be intact and free of tampering. The direct cost of returning the Product is borne by the Consumer Purchaser. The consumer Purchaser is responsible for the diminished value of the Product resulting from its handling after delivery.
The Seller reimburses all payments received from the Consumer Purchaser, possibly including delivery costs, within fourteen days from the day on which he is informed of the decision to withdraw from the contract. The refund is made by bank transfer, i.e. using the same means of payment used by the Consumer Purchaser for the initial transaction. The Seller is not required to reimburse the additional costs if the Consumer Purchaser has expressly chosen a type of delivery other than the least expensive type offered by the Seller. The Seller may withhold the refund until he has received the Product, or until the Consumer Purchaser has demonstrated that he has returned the Product.